Membership Coordinator

Required Qualifications:

• 2-5 years' experience in customer management and customer service.
• Proven ability to handle multiple projects simultaneously.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Flexibility and willingness to work some evenings and weekends as needed.
• Comfortable with being in the public eye.
• Able to navigate challenging situations and pivot as needed.

Desired Skills:

• Experience with customer relationship management (CRM) software.
• Knowledge of the local business community.
• Payment processing and invoicing work.
• Some cash and accrual basis bookkeeping experience using Quickbooks, Square, Stripe or similar software.
• Proficient with MS Office Suite desktop and online (i.e. Word, Excel, Power Point)
• Familiarity with Survey Monkey, Mail Chimp, Mozeo, Constant Contact, Adobe Acrobat Pro.
• Experience with ChamberMaster or ChamberMate a plus.
• Website building or management experience or willingness to learn.
• Excellent social media skills including Facebook, Instagram, Tik Tok, YouTube, etc.

• Supports Executive Director, Chamber staff, Board, and volunteers.
• Receives, reviews, prepares and responds to e-mails.
• Answers phones and responds to voicemails.
• Professional and friendly demeanor when working with customers and community.
• Ensures documents and filing are organized and secure at all times.
• Invoices new or renewing members through our customer management system.
• Invoices sponsors or event participants through our customer management system.
• Accepts and processes payments through our customer management system.
• Co-manages ACH payments – monthly payment processing through our membership platform.
• Prepares and delivers new member welcome packets in coordination with Executive Director.
• Using a checklist, onboards new members and provides cursory training on getting started.
• Using a checklist, offboards lapsed members after Executive Director review & approval.
• Tracks memberships and prepares weekly and monthly reports.
• Monthly & Quarterly Board and Foundation Board Meetings:
  • Prepares new, lapsed member, and members owing reports (30-60-90 days).
• Serves on various committees in the community or attends occasional meetings or events outside of regular hours.
• Assist with advertising sales for annual community guide and other publications.
• Helps to maintain office events calendar both in Outlook and on our website.
• Sends event invitations to key stakeholders ensuring maximum participation.
• Assist members with questions regarding membership benefits, renewals, and our member platform.
• Provide log-in assistance to member platform.
• Stock marketing materials outside and inside the office as needed.
• Order office supplies as needed.

• Stay up-to-date on industry trends and best practices.

• Assists in sourcing and creating our annual community guide content.
• Provides member renewal and new member information for bi-monthly newsletters.
• Create new and renewing member and sponsorship “thank you” graphics for social media.
• Assists with posting branded social media materials.

• Coordinate with volunteers and staff to ensure smooth event execution.
• Help track and update event attendance, revenue, and expenses.
• Help to boost membership recruitment and retention through event participation.
• Manage calendars, event registration, ticketing, and attendee communications.
• Monthly:  Luncheons, Good Morning Canby, First Thursdays, Board Meetings
• Occasionally:  Quarterly Foundation Board Meetings, Ribbon Cuttings, The Happy Hour, Other Public Events
• Annually:  Golf Tournament, Gala and Auction, Canby Dahlia Run
  • Assists Events & Marketing Specialist with details and logistics.
  • Develops and tracks donation and sponsor lists as needed.
  • Prepares materials and documents for check in.
  • Tracks registered/unregistered guests.
  • Greets and checks in guests.
  • Runs credit cards using Square.
  • Assists with event prep, set up and tear down/clean up.
  • Helps to recruit and trains as needed.
  • Helps run Chamber tent for First Thursday Events and during the golf tournament as needed.
  • Coordinate with Events & Marketing Specialist to ensure sponsorship fulfillments are fully met.
  • Assist with procurement of raffle items for events.